Finacle Level 2 Support at Cosmos Bank At Cosmos Bank, we prioritize seamless and uninterrupted banking operations for our esteemed customers. As a testament to this commitment, we proudly introduce our Finacle Level 2 (L2) Support for optimal management of our Core Banking Solution (CBS).

Key Offerings of our Finacle L2 Support:

• Initial Analysis: Our skilled support team delves deep into any reported issue, ensuring a thorough preliminary examination to determine its root cause. This proactive approach ensures that only genuine and critical problems proceed further, reducing unnecessary escalations.
• Log Checking: Logs are invaluable tools that provide insight into system operations and potential issues. Our team meticulously reviews these logs, interpreting the data to identify anomalies or errors, ensuring that we understand the nuances of every issue before recommending a solution or escalation.
• Support across Delivery Channels: In the modern age of digital banking, delivery channels like mobile banking, internet banking, and ATM services are crucial. Our L2 support ensures these channels operate smoothly, and in the rare event of a hitch, we are on standby to resolve any CBS related problems.
• Payments Assistance: The essence of banking is in transactions and payments. Whether it's intra-bank, inter-bank, or international transactions, our support team is equipped to tackle any CBS-related issues, ensuring your payments proceed unhindered.
• End of Day (EOD) Activity Support: EOD activities in banking are crucial, as they encompass tasks like data backup, report generation, and transaction reconciliation. Our team ensures that Finacle's EOD activities are executed flawlessly, and if there's a glitch, we're right there to address it.